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Research questionHow can banking agents safely handle sensitive account requests while staying grounded and using tools correctly?Banking agents must rely on trusted bank-specific information while distinguishing safe assistance from risky or out-of-scope requests. Account-related interactions also require correct tool use and cautious handling of sensitive customer situations.
AI
AI Agents
Alignment & Safety
Evaluation & Benchmarks
Finance
LLM Pretraining & Post-training
Reinforcement Learning
Retrieval-Augmented Generation
Technology
Latest papersRecent research connected to this question, newest first.FiMI Banking: A Sovereign Model for Indian Retail BankingThe evidence comes from FiMI Banking, a controlled Indian retail-banking setting built from vetted banking documents, structured ground truth, synthetic customer backgrounds, and banking tools. It evaluates preference optimization for response behavior and reinforcement learning with verifiable rewards for multi-turn tool-use tasks; reported results cover refusal, edge-case, order-sensitive, and token-use outcomes.research paper · Sep 3, 2026
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